Your Booking Is Confirmed.
Thank You!
A few important things you need to know:
A copy of your booking, plus everything you see on this page has also been emailed to you.
If you need to cancel/reschedule this booking, please see the email we just sent you. It contains a link to cancel/reschedule this delivery appointment.
Please note that you are allowed to order from more stores… less stores… or different stores than you told us a minute ago. You do not need to cancel this booking and start over. Just keep this appointment and order from whichever stores as you want.
Here is what you need to do next…
Step 1: Go to the websites/apps of the pre-approved stores you want us to pick up from..
Step 2: Before you begin shopping, make sure you set the “Store Location” to the following:
* Please do not use any other Store Location.
We only pick up from the locations listed above.
Step 3: Proceed with your shopping.
* Please keep in mind, your orders should be of “reasonable” size.
* We use a delivery van to pick up orders for several clients at the same time. Therefore, your orders should not be much larger than what a family would need for the week.
* For example, if you order from the grocery store, the liquor store, and the pet store…. each order should be of a quantity that an average family would order as a week supply.
* Please do not order months worth of goods…. particularly bulk items like cases of water, paper towels, toilet paper, beer/wine, multiple huge bags of pet food. So on and so forth.
* If you have a large family, or you like to buy in bulk, or you are having a special occasion that requires placing a very large order, please do not proceed with your shopping. Contact us first by replying to this email, and we will discuss with you.
Step 4: When checking out, choose “Curbside Pickup”.
Step 5: When asked to choose a Pickup Date and Time Slot, please choose the following;
* For Pickup Date, choose the same date as you booked with us.
* For Time Slot, choose the earliest available time slot…. but do not choose a pickup time that ends later than 2:00pm.
* An early time slot time ensures that your order will be fulfilled at a time when the store has the most inventory… and also ensures that your order will be ready when we pick it up.
* Don’t worry…it is not required that we pick up your orders at the exact pickup time you choose. All of the retailers will store and hold your orders until we pick it up.
* If you are unable to get a pickup time slot that ends by 2:00pm, you will have to abandon your order with that retailer.
Step 6: After you complete each order, the retailer will send an order confirmation/receipt to your email. Simply forward each receipt to us at receipts@pickupmyorder.com
* Since we are picking up your orders on your behalf, we must be able to present a receipt
that shows the order details. We will not pick up any order that we do not have a receipt for.
That’s It!
After you have completed the steps above, we will handle everything from there.
Just keep in mind a few things when we deliver your orders to you:
We will be delivering your order between 5:00pm and 8:00pm. We pick up orders for several clients at the same time, and we will deliver them in the most fuel efficient manner. We cannot prioritize when your order will be delivered. We will try to get your order(s) to you as soon as possible.
If you ordered anything (alcohol, medicine, etc.) that requires us to show ID when picking up your order....then someone age 21 or older will need to be home and present a valid ID before we can release your order(s). We follow Connecticut law for age restricted items.
We will follow the most recent delivery instructions you gave us. If for any reason you need to get in touch with us about this delivery, you can simply reply to this email, or text us at 833-559-8110
If you cancel this delivery appointment after we have already picked up any of your orders, we will deliver to you whatever orders we have in our possession, and invoice you the applicable fee. We do not handle return of orders to the retailer.
Once we have completed your delivery, we will email you an invoice.
If you have any issues or questions, simply reply to this email or text us at 833-559-8110
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Important Policies:
* We cannot run in the store and shop for you if you forgot something. We are on a tight pickup schedule at multiple stores for multiple clients. We will not have time to do shopping.
* Should you notice anything in your order is damaged, it should be handled as if you picked up the order yourself and noticed something damaged after you arrived home. We do not accept any bags from the retailer that appear to have damaged or leaking items inside. We will ask the retailer to open the bag and resolve it before we accept the bag. Once we accept your bags, we place them in crush-proof bins and prioritize protecting your items. If you notice any damaged items in your order, we suggest you contact the retailer for a refund of that item.
If there is ever a situation in which our van is in an accident, or something happened in which we are responsible for the damage to your order(s)…. we will reach out to you. We carry cargo loss insurance and will work with you to fix the situation.
* Should you notice anything in your order is missing, it should be handled as if you picked up the order yourself and noticed something missing after you arrived home. We do not open your bags. We deliver your bags/items just as they were given to us. If you notice something missing, we suggest you contact the retailer for a refund of that item.
* We do not return items or entire orders on your behalf. We are strictly a pickup and delivery service.
* If your order contains age restricted items, and no one age 21 or older is able to show a valid ID when we arrive with your order, we will have no choice but to hold onto your order.
Should we hold onto your order, please keep in mind that;
If we can easily identify which bags contain age-restricted items, we will hold only those bag(s)/items and leave the remainder of your order.
We will invoice you for the delivery attempt, as If we delivered all of your order(s).
You can arrange to pick up your age-restricted items/orders from us, or, ask us to re-deliver the items the next time we deliver to your town.
Should we re-deliver your items, you will be invoiced an additional $24 minimum charge.